NEW serves over 10,000 people annually.  Over 95 percent of NEW’s clients are Latino and many families residing in NEW's affordable housing developments are immigrant, both documented and undocumented, and first generation from Mexico and Central American countries. Over 50 percent of NEW's Latino resident families are single mothers with three to four children.

At La Posada, NEW's two-year transitional housing development for single teen mothers, annual incomes range from $7,680 to $17,560. At NEW's other affordable housing locations, family incomes range from $17,799 to $21,490. For large size families, with 5 or more children, family income ranges from $14,440 to $33,540. All families live below the poverty line.

With the exception of many of the teen single mothers, most families are in the labor force. Approximately 75 percent work in the service sector often without health benefits for themselves or their children. Spanish is the dominant language of the adult population. English is the dominant language for children and youth, however, most children and youth are bilingual often serving as translators for their parent(s) and do not understand the American institutional culture. Less than 50 percent of the adult population finished high school in their country of origin.